IVR is an automated phone menu that routes callers via keypad or voice input to the right department or information.
IVR (Interactive Voice Response) is the automated menu you hear when calling a business: "Press 1 for sales, press 2 for support." It routes callers to the right department or information without an agent's involvement.
A well-designed IVR menu saves time for both customer and business: simple questions like opening hours get answered instantly, and more complex calls reach the right specialist right away.
Bugalou's VoIP telephony can be linked to forwarding rules, so callers automatically reach the right team, and phone calls appear alongside your other channels in the same inbox.
All channels in one inbox, AI chatbot included, CSAT measurements, and smart automations. No credit card required.
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