Customer Service
11 articles in this category
Blog
All practical tips to grow your business on messaging.
How to Measure Customer Satisfaction: Complete Guide (CSAT, NPS & CES) 2026
Satisfied customers buy more and stay longer. Learn how to measure customer satisfaction with CSAT, NPS and CES, how to build a good survey, and what to do with the results.
Recent articles
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Trengo Alternative: Why Webshops Choose Bugalou
Trengo is a well-known customer service tool, but it's not the best choice for everyone. Read why webshops are switching to Bugalou.
How to Write a Return Policy for Your Webshop
A good return policy protects your webshop and your customer. Discover what's legally required and how to handle return inquiries efficiently.
![Live Chat for Your Webshop: Help Customers Instantly [2026]](/_next/image?url=%2Flive-chat-for-webshop.png&w=3840&q=75&dpl=dpl_5mjLJMoH6eSLXJZqdL5cPXwKPzcG)
Live Chat for Your Webshop: Help Customers Instantly [2026]
Live chat increases your conversion rate and customer satisfaction. Discover how to set up a live chat widget on your webshop with Bugalou — including AI chatbot and integration with WhatsApp and email.
![Automate Returns for Your Webshop: Fewer Questions, More Trust [2026]](/_next/image?url=%2Fautomate-returns-webshop.png&w=3840&q=75&dpl=dpl_5mjLJMoH6eSLXJZqdL5cPXwKPzcG)
Automate Returns for Your Webshop: Fewer Questions, More Trust [2026]
Every webshop gets return questions. Discover how to automate your return process with WhatsApp and email — so customers are always informed and your team receives fewer questions.
Customer Service
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How to Measure Customer Satisfaction: Complete Guide (CSAT, NPS & CES) 2026
Satisfied customers buy more and stay longer. Learn how to measure customer satisfaction with CSAT, NPS and CES, how to build a good survey, and what to do with the results.
Trengo Alternative: Why Webshops Choose Bugalou
Trengo is a well-known customer service tool, but it's not the best choice for everyone. Read why webshops are switching to Bugalou.
How to Write a Return Policy for Your Webshop
A good return policy protects your webshop and your customer. Discover what's legally required and how to handle return inquiries efficiently.
E-commerce
🚀Trengo Alternative: Why Webshops Choose Bugalou
Trengo is a well-known customer service tool, but it's not the best choice for everyone. Read why webshops are switching to Bugalou.
How to Write a Return Policy for Your Webshop
A good return policy protects your webshop and your customer. Discover what's legally required and how to handle return inquiries efficiently.
Live Chat for Your Webshop: Help Customers Instantly [2026]
Live chat increases your conversion rate and customer satisfaction. Discover how to set up a live chat widget on your webshop with Bugalou — including AI chatbot and integration with WhatsApp and email.
Guides
📝How to Measure Customer Satisfaction: Complete Guide (CSAT, NPS & CES) 2026
Satisfied customers buy more and stay longer. Learn how to measure customer satisfaction with CSAT, NPS and CES, how to build a good survey, and what to do with the results.
Live Chat for Your Webshop: Help Customers Instantly [2026]
Live chat increases your conversion rate and customer satisfaction. Discover how to set up a live chat widget on your webshop with Bugalou — including AI chatbot and integration with WhatsApp and email.
Automate Returns for Your Webshop: Fewer Questions, More Trust [2026]
Every webshop gets return questions. Discover how to automate your return process with WhatsApp and email — so customers are always informed and your team receives fewer questions.