How to connect WhatsApp Business to Bugalou
Connect your WhatsApp Business number to your shared inbox, also the number from the WhatsApp Business app. Set a team or colleague per number, create templates, restart conversations after the 24-hour window, send automatic order updates and let your AI agent answer.
Steps
- 1Channels → WhatsApp → New or existing WhatsApp account (Business app? Click here) → Continue to Meta
- 2Connect Meta account: choose your business, enter your number, confirm with the SMS code
- 3Choose your number and set a PIN (not needed for a number from the Business app)
- 4Settings → WhatsApp: a team per number, or assign it to one colleague
- 5WhatsApp → Templates → New template → Submit to Meta
- 624-hour window closed? In the conversation: Send template
- 7Automations: Shopify order shipped → Send WhatsApp template
- 8AI Agents → Channels: switch on WhatsApp
Transcript
WhatsApp in your shared inbox, with automatic order updates and an AI agent that helps answer. Here's how to set it up. Choose whether you connect a new WhatsApp account or an existing one. Using the WhatsApp Business app? Then just connect that number, and keep using the app on your phone. For a new number, all you need is a Facebook account and that number. Click Connect Meta account. In Meta's window, choose your business, enter your number and confirm it with the text message code. Choose your number, set a PIN, and that's it: messages now arrive in your inbox. In Settings, WhatsApp, you choose per number which team gets the messages, for example Support. Or assign a number to one colleague. Want to send the first message yourself, like a shipping update? Create a template. Meta usually approves it within a few minutes. You can reply up to 24 hours after your customer's last message. Window closed? Then restart the conversation with an approved template. An automation does it for you: when a Shopify order ships, your customer gets the template, with their name, order number and tracking code. And switch on your AI agent for WhatsApp. It answers questions day and night, with your products included. WhatsApp is included in every paid plan. Try Bugalou free at bugalou.com.
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