How to set up the website chat in Bugalou

Steps

1. 1Channels → Website chat → Installation: paste the code before the closing body tag, or use the widget key in the WordPress / WooCommerce plugin or the Shopify app
2. 2Appearance: pick a style (Classic, Color, Soft, Minimal, Dark), your colour, font and logo; test it in the live preview
3. 3Behavior: quick reply buttons, tabs and start screen (Home or Chat), Help and Contact tabs
4. 4Behavior: WhatsApp and Instagram buttons, devices, page rules and expected reply time
5. 5Pre-chat Form: ask for a name and email address first
6. 6Appearance: default language and extra languages
7. 7Proactive: messages that open on the right page
8. 8Inbox: the visitor's language; with Enterprise the whole conversation is translated
9. 9Analytics: how many conversations your AI agent solves

Transcript

A chat on your website that fits your store, in every language. Here's how to set it up. Go to Channels, Website chat, and paste the code into your website. It works on any site. On WordPress, WooCommerce or Shopify you can skip the code and use the plugin or app. Pick a style: Standard, Colour, Soft, Minimal or Dark. With your own colour, font and logo. You see every change in the preview right away, and you can test your AI agent there yourself. Decide what visitors see first: quick buttons, your frequently asked questions, or the chat straight away. With tabs for Help and Contact. Prefer WhatsApp or Instagram? One tap and your customer carries on there. Choose on which pages and devices the chat appears, and show how fast you usually reply. If you like, ask for a name and email address first. Switch on extra languages. Visitors see the chat in their own language. Customers who are logged in see their orders and tracking in one tap. The AI agent answers right away, with product suggestions too. Can't the AI help? Your team takes over. And if nobody's online, the customer leaves a ticket. Reach out to visitors yourself, on the right page. Afterwards, the customer rates the conversation in one tap. In the inbox you see the visitor's language. With Enterprise, Bugalou translates the whole conversation: you type in your language, the customer reads it in theirs. And in Analytics you see how many conversations the AI solves on its own. Start free at bugalou.com.