Automatic WhatsApp messages after every order

Steps

1. 1Go to Automations → Browse Templates and pick a recipe, like Order Shipped. Recipes with the Pro label only work on Pro or Enterprise
2. 2Choose your store: WooCommerce (starts when an order gets the status completed) or Shopify (starts when the order is fulfilled). Other system through a webhook, Zapier or Make needs Pro
3. 3The WhatsApp text is ready with name, order number and tracking link; change it if you like
4. 4Click Submit to Meta. Approval can take up to 24 hours; after that the step sends it by itself, even outside the 24-hour window
5. 5Click Save & Publish: the automation is Active
6. 6A message didn't arrive? That can happen if the customer doesn't have WhatsApp or has opted out, or if Meta rejected or paused the template
7. 7Does the customer reply? The conversation is right there in your inbox

Transcript

Your customer doesn't read their email, but they do read WhatsApp. Here's how to send a message automatically after every order. Go to Automations, click Browse Templates and pick a recipe, for example Order Shipped. Choose your store. On WooCommerce this recipe starts when an order's status becomes completed, on Shopify when the order is fulfilled. The WhatsApp text is ready, with your customer's name, the order number and the tracking link. Feel free to change it, in your own tone of voice. WhatsApp wants a message like this approved first. Submit the text to Meta in one click. Approval can take up to 24 hours. After that your message can also go out after the 24-hour window, even if your customer has never messaged you before. It won't arrive if the customer doesn't have WhatsApp or has opted out, or if Meta rejects or pauses the template. Click Save & Publish, and your automation is on. You connect your store once, for example with our WooCommerce plugin or the Shopify app. An order is marked as completed, or fulfilled in Shopify...and your customer gets a WhatsApp right away, with the link to track their parcel, if your store has it. Do they reply? The conversation is right there in your inbox. On Pro there are also recipes for a review request after delivery, with Sendcloud or MyParcel, and a received return, with Returnless. No webshop? On Pro, an automation can also start through a webhook or Zapier, for example on a new booking or appointment. This recipe already works on Starter, with five automations. Pro has no limit. Try Bugalou free.