How to set up your help center in Bugalou

Steps

1. 1Help center: follow the checklist (domain, branding, category, first article, switch on)
2. 2Categories → New category
3. 3Articles → New article: title, category, content, SEO title and meta description
4. 4Branding: colours, logo and texts, with a live preview (desktop and mobile)
5. 5Domains → Add domain (e.g. help.yourstore.com) → add the CNAME record at your domain provider → Verify now
6. 6Customers search themselves or send a question through the form; it lands in your inbox
7. 7Your AI agent uses your help center articles in the chat

Transcript

Your own help center, so customers find answers themselves, and so does your AI agent. Here's how to set it up in Bugalou. Go to Help center. A short checklist shows what's left to do: switch it on, a category, and your first article. Create categories, like Shipping, Returns and Payment. Write your article and fill in the SEO title and description right away, so your customers find it through Google too. Give your help center your own logo and colours. You see straight away how it looks, on mobile too. With your own domain, like help.yourstore.com, your help center runs under your own brand. Customers search your articles themselves. Nothing found? Then they send a question through the form, and it lands in your inbox. And your AI agent uses your articles: when a customer asks a question in the chat, it answers with what's in your help center. The help center is included in Pro. Try Bugalou free at bugalou.com.