The Bugalou inbox in 2 minutes: WhatsApp, Instagram, email and chat in one place

Steps

1. 1Every channel (WhatsApp, Instagram, Messenger, email, chat) in one list, with how much time is left to reply per chat
2. 2Filters: Unassigned, Assigned to me, Mentioned; drag conversations into your own folders (with subfolders)
3. 3Labels and favourites with the tag and the star in the conversation header
4. 4Assign to me, or to a colleague or team; the timeline shows who did what
5. 5Type / for a snippet (with variables like name and order number) or let the AI suggest a reply
6. 6Translate a message in one click; on the right you see the customer and their order from your store
7. 7Add profile to link the same customer across channels; More actions → Merge conversation
8. 8Internal note with an @mention, or More actions → Add task / Schedule appointment
9. 924-hour window closed? Send template. Done? Close, or several at once: select → Actions

Transcript

Five channels, one inbox, and your team always knows who's picking up what. This is how the Bugalou inbox works. WhatsApp, Instagram, email and your website chat all come together here, in one list. For WhatsApp and Instagram, you see right away how much time you have left to reply. Use the filters to see what's unassigned, what's yours, or where you've been mentioned. Organise conversations in your own folders, like Returns or Wholesale: just drag them in, with subfolders if you like. Give a conversation a label, like Lead or Complaint, and add important customers to your favourites. Pick up a conversation in one click, or hand it to a colleague or a team. And the timeline shows exactly who did what: who picked it up, who handed it over and who closed it. Type a slash for a ready-made reply, or let the AI suggest one. Manage your snippets in one place, with variables like the customer's name or the order number. A customer writing in German? Translate their message and your reply in one click. On the right you see everything about the customer: past conversations and their order, live from your store. Same customer on email and Instagram too? Create a profile and see all their conversations together. Two conversations about the same thing? Merge them, so everything is in one thread. Ask a colleague with an internal note and a mention. Something still to do? Turn the conversation into a task with a reminder, or schedule an appointment right away. WhatsApp window expired? Send an approved template in one click. All done? Close the conversation, or close several at once. Bugalou. All your customer service, in one place. Try it free.