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Connecting Shopify

Install Bugalou from the Shopify App Store, connect your store and switch on the chat in your theme. Orders appear next to every conversation and can start automations.

Overview

Connect your Shopify store to Bugalou to see every order next to the conversation, let customers track their order in the chat, and send order updates by email or WhatsApp. You connect from the Bugalou app in your Shopify admin, and switch on the chat in your theme.

Watch: connect Shopify in one minute

Steps and transcript on the video page →

1. Install Bugalou from the Shopify App Store

  1. Open Bugalou in the Shopify App Store
  2. Click Install and confirm in your Shopify admin

2. Connect your store to Bugalou

  1. In your Shopify admin, go to Apps → Bugalou. The app shows Not connected to Bugalou.
  2. Click Connect to Bugalou. Bugalou opens (log in or create a free account first).
  3. Click Connect Shopify Store. Bugalou confirms that your store is connected and shows the plans. You can choose a plan, paid through your Shopify bill, or continue on the free plan.
  4. Back in the Bugalou app in Shopify, you see Connected to yourstore.myshopify.com.

You always start the connection from the Bugalou app in Shopify. The Shopify page in Bugalou (Channels → Shopify) shows the connected store and lets you disconnect it, but can't start a connection on its own.

3. Switch on the chat and banners in your theme

  1. In Shopify, go to Online Store → Themes → Customize
  2. Open App embeds (the app icon in the left sidebar)
  3. Switch on Bugalou Chat & Banners and click Save

The chat widget of your Bugalou workspace appears on your store, together with your banners. You don't need to paste a widget key: the store finds it through the connection. The chat follows your website chat settings in Bugalou, so make sure the widget is active there.

What the integration does

  • Orders next to every conversation: when a customer gets in touch on any channel, you see their Shopify orders, status and tracking in the sidebar.
  • Order questions in the chat: on the Pro plan the AI chatbot answers questions like "where is my order?" right away, with the live order status.
  • Contacts: customer details are synced to your contacts.

Using with automations

On the Starter and Pro plans, Shopify orders can start automations, for example a shipping update by email or WhatsApp. In the automation builder, choose the Shopify trigger and one of these events:

  • New Order: a new order is placed
  • Order Shipped: an order is fulfilled
  • Order Cancelled: an order is cancelled
  • All Events: any of the above

When you save the automation, Bugalou sets up the order webhooks in your store. Design the email with the ready-made Shipment tracking and Order summary blocks.

Important

You can connect one e-commerce platform at a time. If you have WooCommerce connected, Bugalou shows a warning and you need to disconnect it before connecting Shopify.

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