AI Reply Suggestions & Text Enhancement
Use AI to generate reply suggestions and enhance your text. Get 3 professional response options for any customer message and improve your writing with 5 AI modes.
AI Reply Suggestions
Stuck on how to respond? Let AI generate 3 professional reply suggestions for any customer message. Available on the Pro plan and higher. Also check out how the AI website chatbot works for automated customer responses.
How It Works
- Find the customer message you want to respond to
- Click the "āØ AI" button next to the message timestamp
- A modal opens: "š” AI Suggesties"
- Wait a moment while the AI analyzes the conversation
- 3 numbered suggestions appear ā each in its own card
- Click a suggestion to insert it into your composer
- Edit as needed and send
Smart Context
The AI doesn't just look at the one message ā it considers:
- Last 10 messages ā full conversation context
- Contact name ā for personalized greetings
- Helpcenter articles ā your knowledge base articles are searched for relevant info, so suggestions include accurate answers from your own documentation
- Platform ā email suggestions include proper greetings and sign-offs; chat suggestions are more concise
Email vs Chat Suggestions
| Feature | Chat | |
|---|---|---|
| Length | Short, conversational | Longer, structured |
| Greeting | Informal | "Beste {name}," |
| Sign-off | None | "Met vriendelijke groet" |
| Max tokens | 500 | 1,200 |
Regenerating Suggestions
Not happy with the options? Click the refresh icon in the modal to generate 3 new suggestions. Each regeneration counts as 1 AI message toward your monthly limit.
AI Text Enhancement
Already typed a reply but want to polish it? Use the AI Enhance feature to improve your text instantly.
In Chat Composer
Click the āØ sparkle icon next to the send button. Your text is instantly rewritten in a professional tone.
In Email Composer
Click the "šŖ Verbeter" button above the text area. Your drafted email is enhanced to professional quality.
5 Enhancement Modes
The default mode is "Professional", but the AI supports 5 modes:
| Mode | What It Does |
|---|---|
| Professional | Makes text more business-appropriate and polished |
| Friendly | Warmer and more approachable while staying professional |
| Formal | More formal and structured language |
| Concise | Shortens text while keeping the core message |
| Grammar | Fixes grammar, spelling, and punctuation only |
Plan & Usage
Availability
| Plan | AI Features | Monthly Limit |
|---|---|---|
| Free / Starter | ā Not available | ā |
| Pro (ā¬109/mo) | ā Full access | Unlimited |
| Enterprise | ā Full access | Unlimited |
Usage Tracking
Each AI action (suggestion request or text enhancement) counts as 1 AI message. On the Pro plan, AI messages are unlimited ā there is no monthly cap.
Powered By
All AI features use OpenAI GPT-4o-mini ā fast, accurate, and cost-effective. Responses are generated in Dutch by default, matching your customer's language. Visit the AI Agent page to learn more about our AI capabilities.