Browse pre-built automation templates organized by channel and category. WhatsApp utility, marketing, authentication templates, email workflows, SMS automations, and interactive menus.
Accessing Templates
Go to Automations → Browse Templates to see all pre-built automation templates. The page has a sidebar with categories on the left and template cards on the right.
Template Categories
| Category | Icon | What's Inside |
|---|
| All Templates | 📚 | All 30 templates |
| WhatsApp | 💬 | Subdivided into Utility (🔧), Marketing (📢), Authentication (🔐) |
| Instagram | 📸 | Welcome & away message templates for Instagram DMs |
| Messenger | 💭 | Welcome & away message templates for Facebook Messenger |
| Email | 📧 | Email automation workflows and broadcasts |
| SMS | 📱 | SMS automation workflows via Twilio (Pro plan) |
| Bol.com | 📦 | Bol.com order, shipment & return automations (Pro plan) |
WhatsApp Utility Templates (10)
| Template | Trigger | What It Does |
|---|
| Order Received | WooCommerce: order.created | Confirms new orders |
| Order Shipped | WooCommerce: order.completed | Notifies when order ships |
| Track & Trace | WooCommerce: order.updated | Sends tracking info |
| Order Cancelled | WooCommerce: order.updated | Notifies cancellation |
| Appointment Reminder | Event | Reminds about upcoming appointments |
| Payment Reminder | Event | Reminds about pending payments |
| Send Invoice | Event: order_received | Automatically sends invoice with new order |
| Payment Received | Event: order_received | Confirms payment has been received |
| Customer Support Menu | WhatsApp | Interactive support menu (Pro) |
| Product Inquiry Menu | WhatsApp | Interactive product Q&A (Pro) |
WhatsApp Marketing Templates (5)
| Template | Trigger | What It Does |
|---|
| Welcome Message | Event | Greets new contacts |
| Away Message | Event | Auto-reply outside business hours |
| Discount Code | Event | Sends promotional coupons |
| Cart Reminder | Event | Recovers abandoned carts |
| New Collection | Event | Announces new products |
WhatsApp Authentication Templates (5)
| Template | Trigger | What It Does |
|---|
| Verification Code | Event | Account verification OTP |
| Login Code | Event | Two-factor login code |
| Password Reset | Event | Password reset code |
| OTP Code | Event | Transaction one-time password |
| Delivery Code | Event | Delivery verification code |
Email Templates (10)
| Template | Trigger | What It Does |
|---|
| Invoice by Email | Event: order_received | Automatically sends invoice via email |
| Order Confirmation | WooCommerce | Email order receipt |
| Abandoned Cart | Event | Email cart recovery |
| Password Reset | Event | Password reset email |
| Shipment Tracking | WooCommerce | Email tracking info |
| Review Request | WooCommerce | Request product reviews |
| AI Email Categorization | Email Received | Auto-categorize with AI (Pro) |
| Ticket Received | Email Received | Auto-confirm ticket creation |
| Ticket Assigned | Email Received | Confirm ticket assigned to team |
| Ticket Resolved | Ticket Closed | Confirm ticket resolution |
Using a Template
- Browse or filter by category in the sidebar
- Click on a template card to see details
- Click "Use Template"
- The visual builder opens with the template pre-configured
- Customize trigger settings, message content, and timing
- Save and activate when ready
Bol.com Templates (4)
| Template | Trigger | What It Does |
|---|
| Order Received | Bol.com Order | Confirms a new bol.com order to the customer |
| Shipping Confirmation | Bol.com Shipment | Notifies when a bol.com order has been shipped |
| Return Confirmation | Bol.com Return | Confirms receipt of a bol.com return |
| Review Request | Bol.com Order (48h delay) | Asks for a review after delivery |
Template Cards
Each template card displays:
- Large icon (e.g., 📦, 🛒, 🔐)
- Template name
- Category badge (Utility, Marketing, Authentication, Pro)
- Brief description
- Message preview in monospace font
- "Use Template" button