Responses Analytics

The Responses analytics page helps you understand how quickly your team responds to customers. Navigate to Analytics → Responses.

Key Metrics

Metric	Description
Average Response Time	Mean time between a customer message and your team's reply
First Response Time	How quickly the first reply is sent after a new conversation starts
Peak Hours	Hours of the day with the most activity

Peak Hours Analysis

A detailed breakdown shows which hours of the day have the highest message volume. Use this to optimize your team's scheduling and ensure coverage during busy periods.

Filters

Filter by time range and platform to focus on specific channels or periods. For a general overview, see the Analytics & Reports guide.