Analytics: Responses
Analyze response times, first response metrics, and team efficiency patterns.
Responses Analytics
The Responses analytics page helps you understand how quickly your team responds to customers. Navigate to Analytics → Responses.
Key Metrics
| Metric | Description |
|---|---|
| Average Response Time | Mean time between a customer message and your team's reply |
| First Response Time | How quickly the first reply is sent after a new conversation starts |
| Peak Hours | Hours of the day with the most activity |
Peak Hours Analysis
A detailed breakdown shows which hours of the day have the highest message volume. Use this to optimize your team's scheduling and ensure coverage during busy periods.
Filters
Filter by time range and platform to focus on specific channels or periods. For a general overview, see the Analytics & Reports guide.