Analytics: Messages
Analyze message volume, channel distribution, and communication patterns.
Messages Analytics
The Messages analytics page provides insights into your messaging volume across all channels. Navigate to Analytics → Messages.
Key Metrics
| Metric | Description |
|---|---|
| Total Messages | All messages sent and received in the selected period |
| Inbound Messages | Messages received from customers |
| Outbound Messages | Messages sent by your team or chatbot |
Messages by Platform
See how your message volume is distributed across WhatsApp, Instagram, Messenger, Email, and Website Chat. This helps you understand which channels are most active.
Filters
Use the time range and platform filters to drill down into specific periods or channels. For a general overview, see the Analytics & Reports guide.