Chat Widget Autoresponders & Opening Hours
Set up automatic responses for when you're online, offline, or outside business hours. Configure your opening hours per day of the week.
Autoresponder Messages
Navigate to Channels β Website Chat β Autoresponder tab. Here you set up automatic reply messages that are sent after a visitor sends their first chat message, depending on your availability.
Note: the initial greeting shown when the chat opens is configured separately in the Appearance tab under Chat Greeting Message.
Three Message Types
The Autoresponder tab has three sub-tabs:
Online
The automatic reply sent after a visitor sends their first message, when your team is available (within opening hours).
Default: "Bedankt voor je bericht! We zijn online en helpen je graag verder. π"
Customize this to set the right tone β let visitors know a team member will respond shortly.
Offline
The automatic reply sent after a visitor sends their first message, when no team members are available.
Use this to tell visitors to leave their contact details so you can follow up later. Example: "We're currently offline, but leave your message and we'll get back to you as soon as possible!"
Outside Hours
The automatic reply sent after a visitor sends their first message, outside your configured opening hours.
Let visitors know when you'll be back online. Example: "Thanks for reaching out! We're closed right now β our opening hours are MonβFri 09:00β17:00. We'll respond first thing!"
Each sub-tab has its own textarea and "Save" button β changes are saved per message type.
Opening Hours
Below the autoresponder messages you'll find the Opening Hours card. Configure your business hours per day of the week:
| Day | Status | Open | Close |
|---|---|---|---|
| Monday | Toggle (Open/Closed) | Time input | Time input |
| Tuesday | Toggle | Time input | Time input |
| Wednesday | Toggle | Time input | Time input |
| Thursday | Toggle | Time input | Time input |
| Friday | Toggle | Time input | Time input |
| Saturday | Toggle | Time input | Time input |
| Sunday | Toggle | Time input | Time input |
For each day, toggle Open or Closed, then set the opening and closing times. The widget switches between "Online" and "Outside Hours" autoresponder messages automatically based on these hours.