Cookies are small files that a website places on a visitor's computer or phone to remember information, such as login details or shopping carts.
Cookies are small text files that websites use to store information about your visit: which pages you have viewed, whether you are logged in, what is in your shopping cart, and what your language preferences are.
There are functional cookies (necessary for the website), analytical cookies (for statistics), and marketing cookies (for personalized advertisements). Since the GDPR, websites must ask permission for non-essential cookies.
For customer service, cookies are relevant because they help recognize visitors: a returning chat visitor doesn't have to introduce themselves again, and previous conversation history can be automatically retrieved.
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