Team Performance Leaderboard

The Team Performance page provides a gamified leaderboard view of your team's performance. Navigate to Analytics → Team Performance.

Performance Rankings

Team members are ranked based on a composite performance score that factors in:

• Conversations handled — Number of conversations participated in
• Messages sent — Volume of outbound messages
• Response time — Average time to respond to customers
• Resolutions — Number of conversations successfully closed

Detailed Breakdowns

Click on any team member to see a detailed breakdown of their activity, including daily trends, platform distribution, and comparison with team averages.

Time Range

Use the time range buttons to compare performance across different periods — useful for weekly or monthly reviews. For a general overview, see the Analytics & Reports guide.