Channels

Learn more about all the supported messaging channels on the Bugalou platform.

Managing WhatsApp templates

Create, manage and send Meta-approved WhatsApp templates so you can reach customers after the 24-hour window.

Hosted Forms — Embed a Contact Form on Your Website

Create standalone embeddable contact forms, embed them on any website with one line of code, and receive all submissions directly in your Bugalou inbox as conversations.

How to connect Twilio SMS & Voice

Connect your Twilio account to send and receive SMS messages and make voice calls directly from Bugalou.

Channel-specific message formatting

Understand what message types, media and formatting options work on each channel.

Managing multiple channels in one inbox

Tips and best practices for efficiently handling conversations across WhatsApp, email, Instagram and more.

Choosing the right channel for your customers

Learn when to use WhatsApp, email, Messenger or live chat to communicate with your customers.

How to set up a live chat widget

Add a live chat widget to your website so visitors can chat with your team in real-time.

How to connect your email inbox

Add your email address as a channel to handle emails alongside WhatsApp and other messages.

How to connect Facebook Messenger

Set up the Messenger integration to manage Facebook conversations from your Bugalou inbox.

How to connect Instagram DMs

Connect your Instagram Business account to receive and reply to DMs directly from Bugalou.

How to connect WhatsApp Business

Connect a new number or your number from the WhatsApp Business app to Bugalou and answer WhatsApp with your team from one inbox.

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