Overview

The product feed gives your AI agent access to your product catalog. This allows the agent to answer questions like "Do you have this in size M?", "What is the price of X?" or "Is Y in stock?"

The agent uses the product feed in every channel, including e-mail. Previously, the AI in e-mail didn't see the product feed.

Connecting a Product Feed

1. Open your agent and click Product feed in the sidebar.
2. Enter your product feed URL (Shopify, WooCommerce, or any standard feed format).
3. Click Fetch to import the products.
4. Click Synchronise to keep the feed up to date.

Supported Formats

• Shopify product feed
• WooCommerce REST feed
• Google Merchant Center XML
• Custom JSON/XML feeds

Products as cards

When the AI names a product, the customer sees it as a card, adapted to the channel:

• WhatsApp — image, name, price and a button to view the product.
• Messenger — a carousel the customer can swipe through.
• Instagram — cards.
• Website chat — cards.
• E-mail — product cards in the e-mail.

In the Playground you can see how these cards look in each channel.

Searching your products

The agent also finds products when the customer writes a word slightly differently than your feed does. If a Dutch-speaking customer searches for "grijze", for example, the agent finds products with grijs in the name. English colour names in your feed's product titles (such as grey or black) are recognised too.

Tips

• Re-synchronise regularly so the agent always has current pricing and stock information.
• The agent uses the product feed in combination with your knowledge feed and instructions for the most accurate answers.