Overview

The Playground lets you have a test conversation with your AI agent before activating it on real channels. Use it to verify that the agent gives correct, on-brand answers.

Using the Playground

1. Open your agent and click Playground in the sidebar.
2. Type a message as if you were a customer.
3. Review the agent's response.
4. Adjust your instructions, knowledge feed, or product feed if needed and test again.

Tips

• Test with real questions your customers typically ask.
• Check edge cases — questions about returns, sizing, or complaints.
• The playground uses the same knowledge and settings as the live agent.