Overview

The Playground lets you have a test conversation with your AI agent before activating it on real channels. Use it to verify that the agent gives correct, on-brand answers.

Using the Playground

1. Open your agent and click Playground in the sidebar.
2. Type a message as if you were a customer.
3. Review the agent's response.
4. Adjust your instructions, knowledge feed, or product feed if needed and test again.

Test messages in the Playground don't use any AI credits.

See how the answer looks in each channel

At the top of the playground page you'll find tabs: Playground, Widget view, WhatsApp, Messenger, Instagram and E-mail. Each tab shows the answer exactly as that channel would display it:

• Widget view — the chat widget on your website, with product cards and link buttons.
• WhatsApp — with bold text, bullets, link buttons and product cards with an image and a button to view the product.
• Messenger — with buttons and a product carousel you can swipe through.
• Instagram — with cards.
• E-mail — a formatted e-mail with buttons, product cards and the agent's e-mail footer. You write as the customer; press Ctrl+Enter to send your message.

Short answers in chat channels

In chat channels (WhatsApp, Messenger, Instagram and website chat) the AI answers short and scannable:

• about 5 sentences or up to 5 bullets;
• one fitting emoji per bullet;
• no headings;
• for a long topic, the key tips plus a "read more" button to the article.

Use the tabs to check how such a short answer looks in each channel.

Tips

• Test with real questions your customers typically ask.
• Check edge cases — questions about returns, sizing, or complaints.
• The playground uses the same knowledge and settings as the live agent.