Overview

With the Sendcloud integration, Bugalou receives the status of your Sendcloud parcels, such as en route, out for delivery, ready at a pickup point and delivered. Automations then send customers a message with their track & trace link via WhatsApp, email or SMS.

The Sendcloud integration is available on the Starter, Pro and Enterprise plans.

Step 1: Create API keys in Sendcloud

1. Log in to Sendcloud and go to Settings → Integrations.
2. Find Sendcloud API and click Connect.
3. Give the integration a name, for example "Bugalou", and save.
4. Copy the public key and the secret key.

Step 2: Connect Sendcloud in Bugalou

1. In Bugalou, go to Channels → Sendcloud.
2. Paste the public key and secret key and optionally give the connection a name.
3. Click Connect Sendcloud.

Bugalou checks the keys and automatically subscribes to parcel updates. You don't need to set up a webhook in Sendcloud.

Step 3: Set up an automation

1. Go to Automations and create a new automation.
2. Choose Sendcloud Shipment as the trigger and select the status, for example Shipped (on its way), Ready for Pickup or Delivered.
3. Add an action, such as a WhatsApp message, email or SMS.

Available variables

• {{sendcloud_tracking_number}} – the track & trace code
• {{sendcloud_tracking_url}} – the track & trace link
• {{sendcloud_carrier}} – the carrier
• {{shipment_status}} – the current status
• {{order_number}} – the order number
• {{recipient_name}} – the recipient's name

Frequently asked questions

How do I know the integration is working?

On the Sendcloud page in Bugalou you'll see a green checkmark next to Tracking events active and the time of the last received event.

Will a customer get the same message twice?

No. Bugalou only sends a message per parcel when its status actually changes, even if Sendcloud sends the same update more than once.

Do customers need a phone number?

For WhatsApp and SMS, yes. Make sure the customer's phone number is on the shipment in Sendcloud. For email, the recipient's email address is enough.