An overview of all the channels Bugalou supports and how to combine them into one central inbox: WhatsApp Business, email, live chat on your website, Instagram DMs, and more. Instead of separate tools for every channel, you manage all customer conversations from one place — with the same automations and the same AI agent.

• WhatsApp Business
• Email
• Live chat on your website
• Instagram DMs

The difference between "offering multiple channels" and genuinely working omnichannel comes down to context: if a customer asks a question on WhatsApp Monday and emails Wednesday, your agent should see the full history immediately — not two separate, isolated conversations. That's where a central inbox like Bugalou makes the difference compared to running WhatsApp Business, a mail client, and a chat widget as separate, disconnected tools.