Right to Erasure

The right to erasure (or right to be forgotten) is one of the core rights under GDPR: anyone can request an organization delete their personal data, with a few legal exceptions like tax record retention requirements.

For businesses, this means having a process to receive, verify, and execute deletion requests within the legal timeframe (typically one month), across all systems where the data is stored.

Bugalou supports deletion requests with tools to fully remove customer data and conversation history on request, so you can respond to GDPR requests quickly and demonstrably.