Overview

Workspace Preferences let you configure regional settings, appearance, business hours and conversation defaults that apply to your entire workspace. Only admins and owners can change these settings.

Regional Settings

Navigate to Workspace Settings → Preferences. The first section controls regional settings:

• Timezone — Used for timestamps in conversations, analytics reports and business hours calculations. Choose from 24+ global timezones.
• Default language — The default interface language for new team members (Dutch or English).
• Date format — Choose between DD/MM/YYYY, MM/DD/YYYY or YYYY-MM-DD.
• Time format — Choose between 24-hour (14:30) or 12-hour (2:30 PM) display.

Appearance

Customize how the workspace looks:

• Theme — Choose Light, Dark, or System (follows your OS setting).
• Accent color — Pick a primary color for buttons, active states and highlights. Choose from 9 preset colors.
• Compact mode — Reduces padding and font sizes for a denser information display.

Business Hours

Define when your team is available. This affects auto-responders, SLA calculations and automations:

• Enable business hours — Turn on to activate the schedule.
• Timezone — The timezone for your business hours (can differ from the main workspace timezone).
• Daily schedule — For each day of the week, toggle it on/off and set start and end times. Disabled days show as "Closed".

Common setup: Monday–Friday 09:00–17:00, Saturday–Sunday off.

Conversation Settings

Control default conversation behavior:

• Auto-close inactive conversations — Automatically close conversations after a period of inactivity (12h, 24h, 48h, 72h or 7 days). Set to "Disabled" to keep conversations open indefinitely.
• Auto-assign conversations — Automatically assign new conversations to available team members using round-robin distribution.
• Away message — An automatic reply sent when messages arrive outside of business hours. Toggle it on and write your custom message.

Saving Changes

After making any changes, a "Save changes" button appears at the top and bottom of the page. Click it to persist your settings. All changes are stored in the database and apply immediately.