Resolutions Analytics

The Resolutions analytics page shows you how conversations are being resolved. Navigate to Analytics → Resolutions.

Key Metrics

Metric	Description
Total Resolved	Number of conversations closed in the selected period
Resolution Rate	Percentage of conversations that have been resolved
Average Resolution Time	Mean time from conversation start to closure

Status Breakdown

See the distribution of conversation statuses — how many are open, closed, pending, or assigned. This gives insight into your team's efficiency and queue management.

Filters

Filter by time range and platform. For a general overview, see the Analytics & Reports guide.