Analytics: Resolutions
Track how conversations are resolved — by team members, chatbot, or automatically.
Resolutions Analytics
The Resolutions analytics page shows you how conversations are being resolved. Navigate to Analytics → Resolutions.
Key Metrics
| Metric | Description |
|---|---|
| Total Resolved | Number of conversations closed in the selected period |
| Resolution Rate | Percentage of conversations that have been resolved |
| Average Resolution Time | Mean time from conversation start to closure |
Status Breakdown
See the distribution of conversation statuses — how many are open, closed, pending, or assigned. This gives insight into your team's efficiency and queue management.
Filters
Filter by time range and platform. For a general overview, see the Analytics & Reports guide.